ABOUT US
POPPOU & OUR VISION
At POPPOU, we believe that furniture should be more than just functional—it should be an expression of who you are. Our vision is to blend the natural beauty of wood with timeless design to create pieces that elevate your home and enhance your everyday living experience.
Natural wood has a warmth and character that make it truly special. The unique grain patterns ensure that no two pieces are ever the same, setting solid wood furniture apart from mass-produced alternatives. As it ages, wood develops even more depth and personality, making it a lasting companion in your home.
We are committed to crafting high-quality, long-lasting furniture that grows with you. That’s why we primarily work with Grade A Teak, one of the most durable and beautiful hardwoods in the world. However, sourcing teak comes with two challenges—quality and sustainability. To ensure the highest standards in both, we have chosen Indonesia as the home of our furniture production, where teak is responsibly harvested under strict governmental regulations.
At POPPOU, we don’t just create furniture - we create pieces that tell a story and stand the test of time.
SUSTAINABILITY & RESPONSIBILITY
Deforestation and illegal logging are among the greatest threats to forests worldwide, and at POPPOU, we recognize our responsibility to ensure that our products are made sustainably and ethically.
We are proud to hold the SVLK (Timber Legality Assurance System) certification, a mandatory legality and sustainability certification established by the Indonesian government. This system plays a crucial role in combatting illegal logging while promoting responsible forest management. As SVLK-certified timber complies with EU Timber Regulations (EUTR), all certified products receive a FLEGT license, ensuring their legality and sustainability for export to the European Union.
Beyond responsible sourcing, solid wood furniture itself is a sustainable choice. Unlike mass-produced, synthetic alternatives that require frequent replacement, high-quality solid wood pieces are built to last for generations. Additionally, wood is biodegradable, making it a more environmentally friendly option compared to many artificial materials.
At POPPOU, we are committed to sustainability - crafting furniture that not only enhances your home but also protects the forests that provide it.
CUSTOMER SERVICE
At POPPOU, our commitment extends beyond delivering high-quality furniture - we strive to provide an exceptional customer experience at every step. Your satisfaction is our priority, and we believe that trust, transparency, and accountability form the foundation of great service.
We take pride in offering personalized customer support, understanding that each client has unique needs. Whether it’s assisting with product selection, addressing concerns, or ensuring a seamless experience, we are dedicated to finding the best possible solutions for you.
In the rare event of a less-than-perfect experience, we take full responsibility and focus on resolving issues promptly and effectively. Our goal is to build long-term relationships based on trust, satisfaction, and outstanding service.
As Tony Hsieh once said:
"Customer service shouldn't just be a department; it should be the entire company."
At POPPOU, this philosophy is at the heart of everything we do.